FAQ

What is the difference between the Standard and the Tracked shipping?

Standard Shipping does not provide a tracking number but just a proof of postage. Parcels can take from three days to three weeks to arrive at your place if you are not resident in the UK, in that case, your parcel will arrive within five working days. In the remote case, the parcel gets lost we can not help you.

Standard shipping is free with orders over £30.

Tracked Shipping does provide a tracking number for you to check where your goodies are and when they are about to arrive at the destination. Parcel can take from three to five working days to be delivered.

Tracked shipping is free with orders over £70.

Where I can find my tracking number?

If you chose Tracked Shipping at the checkout, we will send you the tracking number as soon as your parcel is shipped. To check the status just visit www.royalmail.com/track-your-item.

When will my parcel arrive?

UK
If you choose Standard Shipping at the check out your parcel will be at your door within five working days. If you choose the Tracked one, it will arrive within three working days and you will be able to track your order.

Rest of the world
If you choose Standard Shipping at the check out your parcel can take from three days to three weeks to arrive. If you choose the Tracked one, it will arrive within five working days and you will be able to track your order.

If you have further questions feel free to send us an email at info@moroccannatural.com